This Gold Seal Certified Course is designed to improve skills in communication for supervisors, and management in the office and in the field. This course, along with all management and supervisor training courses, has been evaluated as “excellent overall” by more than 3000 participants and companies in B.C. Includes manual for course and future reference. Brief summary of course: Participants will be able to identify and practice skills needed for effective communication and learn about barriers to communication. They will also learn about different communication styles and identify what their dominant style is as well as how to deal with people who have a different style of communication. The course material also provides insight about anger and how to manage it as well as help develop the skills required to supervise others in the construction industry. This is a highly interactive course and participants will have an opportunity to practice the concepts taught in the class.
The course will also cover the following:
Effective Leadership through Communication Skills Dealing with Difficult People, Conflict and Confrontation Assertive Training and Speaking Skills Communicating Motivation Communication through Body Language Managing a Good Impression to Clients Constructive Use of Anger and Persuasion Skills Anger and Conflict Management Skills Communicating Discipline and Termination Resolving Disputes through Communication How to Prepare for and Facilitate Meetings Communication through Writing Skills Drafting and Preparing Proper Reports and Correspondence