This Gold Seal Certified Course is designed to improve skills in communication for supervisors, and management in the office and in the field.  This course, along with all management and supervisor training courses has been evaluated as “excellent overall” by more than 3000 participants and companies in B.C.  Includes manual for course and future reference.  Brief summary of course:

Effective Leadership through Communication Skills
Communications Skills to increase Motivation and Productivity
Communicating Loyalty and Dedication to the Company
Dealing with Difficult People, Conflict and Confrontation
Assertive Training and Speaking Skills
Communicating Motivation
Communication through Body Language
Managing a Good Impression to Clients
Constructive Use of Anger and Persuasion Skills
Anger and Conflict Management Skills
Communicating Discipline and Termination
Resolving Disputes through Communication
How to Prepare for and Facilitate Meetings
Communication through Writing Skills
Drafting and Preparing Proper Reports and Correspondence
Communicating Teamwork to Staff and workers